Returns & Exchanges

Your satisfaction is our priority. While we cannot accept returns on opened bottles due to safety regulations, we offer a 100% quality guarantee on damaged or defective merchandise.

Return Process

• 1.
  Contact Support

  Email our team with your order number and photos of the damaged or incorrect item.

• 2.
  Verification

  Our cellar masters will review your request and provide a return authorization if applicable.

• 3.
  Return Shipping

  If a return is required, we will provide a pre-paid shipping label for you to drop off at a local carrier hub.

• 4.
  Refund or Replacement

  Once processed, we will issue a full refund to your original payment method or ship a replacement bottle immediately.